Call Centers and Customer Contact Operations
High volume customer service, technical support, sales, collections, BPO, and outsourced contact center operations.
SITE Advisory Solutions brings representative site selection consulting experience across manufacturing, distribution, call centers, customer contact operations, office and shared services, health care, technology, telecommunications, retail, banking, and consumer market strategy.
Experience supporting high impact site selection and location strategy decisions across a wide range of industries, operating models, and geographies.
Representative site selection experience includes work across call centers, office operations, manufacturing, distribution, healthcare, retail, banking, technology, telecommunications, and international markets.
SITE Advisory Solutions brings experience supporting high impact site selection and location strategy decisions across a wide range of industries and operating models. This experience reflects work performed by the principals of the firm in prior professional roles.
Experience includes site selection, labor market analysis, GIS based screening, market validation, and location strategy support across the following operating categories. Client names are shown as representative experience only, not as current clients, endorsements, or affiliations.
High volume customer service, technical support, sales, collections, BPO, and outsourced contact center operations.
Office based operations requiring labor availability, wage analysis, commute access, real estate fit, and competitive market positioning.
Industrial location decisions involving labor supply, operating cost, logistics access, infrastructure, incentives, and community fit.
Facility network and logistics decisions supported by GIS analysis, transportation access, labor depth, and market coverage evaluation.
Health care related site selection and labor analysis for service, administrative, pharmacy, insurance, and clinical support operations.
Retail and branch network analysis using market potential, demographics, competitive overlap, trade areas, and cannibalization analysis.
Location strategy support for technology enabled operations, telecommunications support, field operations, and service center environments.
The experience shown above reflects project work completed by the principals of SITE Advisory Solutions in prior professional roles. References to companies are intended to illustrate relevant experience only and do not imply current client status, endorsement, or affiliation.